Wandsworth Cleaners Service Terms and Conditions

These Terms and Conditions set out the basis on which Wandsworth Cleaners provides cleaning and related services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means any individual, business, or organisation that requests or receives services from Wandsworth Cleaners.

1.2 Company means Wandsworth Cleaners, the provider of the services.

1.3 Services means any cleaning, housekeeping, end of tenancy, deep cleaning, one-off, or regular cleaning services and any ancillary services provided by the Company.

1.4 Premises means the property, building, or area where the Services are to be provided.

1.5 Cleaner means any employee, contractor, or representative engaged by the Company to deliver the Services.

1.6 Booking means a confirmed request for Services, whether made online, in writing, or verbally, as accepted by the Company.

2. Scope of Services

2.1 The Company provides professional cleaning services within its designated service area. The precise range of services available at your Premises may depend on location, accessibility, and any applicable regulations.

2.2 The scope of work for each Booking will be agreed at the time of reserving the Services. This may include a description of rooms, areas, or tasks to be covered, and any specific instructions provided by the Client and accepted by the Company.

2.3 The Company reserves the right to decline or discontinue Services if the Premises are unsafe, unsanitary to a degree that requires specialist intervention, or if the work falls outside the standard capabilities of the Services offered.

3. Booking Process

3.1 Bookings may be made through the Companys approved communication channels, such as its website or any other method the Company makes available from time to time.

3.2 When making a Booking, the Client must provide accurate and complete information, including the type of property, approximate size, number of rooms, and any particular requirements, such as end of tenancy cleaning, deep cleaning, or regular maintenance cleaning.

3.3 All Bookings are subject to acceptance by the Company. The Company will confirm acceptance of a Booking and provide the date, time, and estimated duration of the Services. No contract is formed until the Booking has been confirmed by the Company.

3.4 The Company may request photographs or additional information about the Premises before confirming a Booking, especially for specialist or intensive cleaning tasks.

3.5 The Client must ensure access to the Premises at the agreed time. If the Cleaner is unable to gain access due to keys not being available, entry systems not working, or the Client not being present when required, this may be treated as a late cancellation and subject to the applicable fees.

4. Pricing and Estimates

4.1 Prices may be quoted as hourly rates, fixed fees, or a combination of both, depending on the type of Services requested.

4.2 Any estimate provided before the commencement of Services is based on the information supplied by the Client. If the information is incomplete or inaccurate, or if the Premises require more extensive work than reasonably anticipated, the Company reserves the right to adjust the price accordingly.

4.3 The Company will notify the Client if additional time or charges are likely to be required and will seek approval before proceeding, wherever reasonably practicable.

4.4 All prices are stated inclusive or exclusive of any applicable taxes as specified by the Company at the time of Booking, in accordance with current law.

5. Payments

5.1 Payment terms will be communicated at the time of Booking. The Company may require full or partial payment in advance for certain Services, especially for one-off or end of tenancy cleaning.

5.2 Payment may be made via the methods accepted by the Company, which may include card payments, bank transfer, or other approved forms. The Company does not accept payment methods that it has not expressly offered.

5.3 Where Services are provided on a regular basis, the Company may issue invoices at agreed intervals. Invoices are payable by the due date stated. Late payment may result in suspension or cancellation of future Services.

5.4 The Client is responsible for any bank charges or other transaction costs incurred in making payment to the Company.

5.5 If payment is not received in full by the due date, the Company may charge interest on the outstanding amount at the applicable statutory rate, together with any reasonable costs of collection.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a Booking by providing the required minimum notice. The standard minimum notice period is 24 hours before the scheduled start time unless otherwise agreed in writing.

6.2 If the Client cancels or significantly amends a Booking with less than the minimum notice period, the Company reserves the right to charge a late cancellation fee, which may be up to the full amount of the Booking.

6.3 If the Cleaner is unable to access the Premises or to perform the Services due to circumstances within the Clients control, the Company may treat the visit as cancelled without notice and may apply a charge.

6.4 The Company may cancel or rearrange a Booking due to operational reasons, staff illness, severe weather, or other events beyond its reasonable control. The Company will endeavour to provide as much notice as possible and, where feasible, offer an alternative appointment.

6.5 Repeated cancellations or rescheduling by the Client may lead to the withdrawal of discounted rates or, in serious cases, termination of ongoing service arrangements.

7. Client Obligations

7.1 The Client must provide a safe working environment for the Cleaner, including clear access to the Premises, adequate lighting, and access to running water and electricity where reasonably required.

7.2 The Client should inform the Company of any specific health and safety risks at the Premises, such as fragile surfaces, broken fixtures, or hazardous materials.

7.3 The Client must store any valuables, important documents, and personal items securely. The Company recommends that cash, jewellery, and other high-value items are not left in plain sight.

7.4 The Client should notify the Company in advance of any special cleaning requirements, such as delicate surfaces, unusual finishes, or restrictions on the use of certain products.

8. Quality of Service and Complaints

8.1 The Company aims to provide Services to a professional standard. If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, and in any event within 24 hours of completion of the relevant visit where practicable.

8.2 The Company may arrange for a Cleaner to revisit the Premises to address reasonable concerns, provided that the complaint relates directly to the quality of the Services and is not due to subsequent use of the Premises or factors beyond the Companys control.

8.3 The Companys obligation in the event of a justified complaint is limited to carrying out remedial work or offering a partial refund or credit at its discretion.

9. Liability

9.1 The Company will take reasonable care in the provision of its Services. However, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of opportunity, or loss of enjoyment arising out of or in connection with the Services.

9.2 The Companys total liability for any claim arising out of a single incident or series of related incidents shall be limited to the total fees paid by the Client for the specific Services giving rise to the claim, except where liability cannot be limited or excluded by law.

9.3 The Company shall not be liable for wear, tear, or damage that results from ordinary use of the Premises or from pre-existing conditions, including but not limited to stained carpets, worn fabrics, or previously damaged surfaces.

9.4 The Companys Cleaners are instructed not to attempt tasks that may reasonably be expected to cause damage, such as moving heavy furniture without assistance, standing on unstable surfaces, or cleaning items of particular fragility without suitable equipment. If the Client requests such tasks, they do so at their own risk.

9.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other matter where liability cannot be excluded or limited under applicable law.

10. Keys and Security

10.1 If the Client provides keys or access codes, the Company will take reasonable steps to ensure they are kept secure and only used for the purposes of providing the Services.

10.2 The Client is responsible for informing the Company promptly of any change in locks, alarm codes, or access arrangements.

10.3 The Company is not responsible for any consequence arising from alarm systems that are faulty, incorrectly programmed, or not disclosed in full by the Client.

11. Waste, Rubbish, and Environmental Regulations

11.1 The Company will handle general household or office waste generated during the course of cleaning, such as dust, vacuum contents, and small quantities of non-hazardous rubbish, by placing it in the Clients designated bins or waste containers.

11.2 Unless expressly agreed as part of the Services, the Company does not provide removal, transport, or disposal of large volumes of waste, bulky items, construction debris, garden waste, or any materials that are regulated as controlled, hazardous, or specialist waste under applicable environmental and waste regulations.

11.3 The Client is responsible for ensuring that any special waste at the Premises is properly identified and managed in compliance with local waste management regulations. The Company reserves the right to refuse to handle or dispose of any material it reasonably believes may be hazardous, unlawful, or outside its normal scope of activity.

11.4 Where waste disposal or removal is expressly included in the Services, the Company will comply with all relevant laws and regulations governing the handling, transport, and disposal of such waste and may use licensed waste carriers where necessary.

12. Insurance

12.1 The Company maintains insurance cover appropriate to the nature of its Services, subject to the terms, conditions, and exclusions of the relevant policies.

12.2 The existence of insurance does not extend or increase the Companys liability beyond that set out in these Terms and Conditions or required by law.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform its obligations if such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, power failures, transport disruptions, strikes, acts of government, or public health emergencies.

13.2 In such circumstances, the Company will use reasonable endeavours to inform the Client and, where possible, to reschedule the Services.

14. Termination

14.1 Either party may terminate an ongoing service arrangement by giving the notice period agreed at the outset of the Services, or if no period is specified, by giving reasonable notice.

14.2 The Company may terminate or suspend Services with immediate effect if the Client fails to pay any amount due, behaves in an abusive or threatening manner towards staff, creates an unsafe working environment, or is otherwise in serious breach of these Terms and Conditions.

15. Data Protection and Confidentiality

15.1 The Company will collect and process personal information about the Client only as necessary to provide the Services, manage Bookings, and meet legal obligations.

15.2 The Company will take reasonable steps to keep the Clients personal information secure and will not disclose it to third parties except as necessary to deliver the Services or as required by law.

15.3 The Company and its Cleaners will treat information about the Premises and the Clients private affairs as confidential, except where disclosure is required by law or necessary for the proper performance of the Services.

16. Changes to These Terms

16.1 The Company may update these Terms and Conditions from time to time. The current version will apply to all new Bookings at the time they are made.

16.2 Where the Client has a regular ongoing service, the Company will provide reasonable notice of any material changes to these Terms and Conditions. Continued use of the Services after the effective date of the changes will constitute acceptance of the updated terms.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By making a Booking with Wandsworth Cleaners, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.