Wandsworth Cleaners Privacy Policy
This Privacy Policy explains how Wandsworth Cleaners collects, uses, stores, and protects personal data relating to our cleaning services. It applies to all existing and prospective Wandsworth Cleaners customers, as well as any individuals who make an enquiry or otherwise interact with us, within our local service area.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to processing your personal data lawfully, fairly, and transparently.
Who This Privacy Policy Applies To
This Privacy Policy applies to all Wandsworth Cleaners customers, including domestic and commercial clients, and to anyone who contacts us, requests a quote, books a service, or otherwise engages with Wandsworth Cleaners within our operating area. By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. This may include:
Identity and contact information such as name, address, service address, billing address, and general contact details you choose to provide.
Booking and service information such as details of the cleaning service requested, property access instructions that you choose to share, preferred dates and times, and any special instructions related to the service.
Account and payment information such as records of invoices issued, payment status, and basic transaction history. We do not store full payment card details; where electronic payments are used, these are processed securely by third party payment providers.
Communication records such as enquiries, quotes, messages, and any feedback or complaints you send us, along with our responses.
Technical and usage information such as basic device or browser information and how you use our website or online forms, where applicable. This may include data collected through the use of cookies and similar technologies, where used and permitted.
Only data that is relevant and necessary for the purposes described in this Privacy Policy is collected and processed.
Lawful Basis for Processing
We rely on several lawful bases under data protection law to process your personal data, depending on the context:
Contract: We process personal data when it is necessary to enter into or perform a contract with you, including to provide cleaning services, manage bookings, process payments, and communicate with you about your services.
Legal obligation: In some cases, we process personal data because we are required to do so by law, for example to keep certain financial and tax records.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling queries or complaints, preventing fraud, securing our systems and premises, and maintaining business records.
Consent: Where required by law, we will rely on your consent to process certain types of data, such as for optional marketing communications. You can withdraw your consent at any time, although this will not affect the lawfulness of any processing carried out before your withdrawal.
How We Use Your Personal Data
We use your personal data only for specific, explicit, and legitimate purposes. These purposes include:
Managing enquiries and providing quotes for cleaning services.
Setting up and administering bookings and ongoing service arrangements.
Delivering cleaning services at the correct location and at agreed times.
Processing payments, issuing invoices, and managing any refunds or adjustments.
Responding to your questions, feedback, or complaints.
Maintaining accurate business and financial records.
Improving the quality, safety, and efficiency of our services.
Protecting our business, staff, and customers, including through security and fraud prevention measures.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where we have a lawful basis to do so.
These third parties may act as data processors on our behalf, meaning they process personal data only on our instructions and for our purposes. Examples may include:
Payment service providers that process card or bank payments securely.
IT and hosting providers that support our booking systems, communication tools, and data storage.
Professional advisers such as accountants or legal advisers where reasonably required for our business and compliance obligations.
Where we use data processors, we ensure that appropriate data protection agreements are in place and that they implement suitable technical and organisational measures to protect personal data.
We may also share personal data with law enforcement, regulators, or other authorities where required by law or where necessary to protect our rights, our customers, or others.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, we keep customer and booking records for as long as you remain a customer and for a reasonable period afterwards, to respond to queries, manage our relationship, and comply with legal obligations.
Financial and transaction records are typically kept for a period required under applicable tax and company laws. Communication records may be kept for a reasonable period to manage enquiries, ensure service quality, and maintain evidence in case of disputes.
When personal data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it.
International Transfers
Where we use service providers or systems that may involve transferring personal data outside the United Kingdom, we will ensure that any such transfers are carried out in compliance with data protection laws. This may include using countries that have been recognised as providing an adequate level of data protection or implementing appropriate safeguards such as standard contractual clauses.
Your Data Protection Rights
You have a number of rights in relation to the personal data we hold about you, subject to certain conditions and legal limitations. These include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with certain information about how we use it.
Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You may request that we restrict the processing of your personal data in certain situations, for instance while we are verifying its accuracy or considering an objection you have raised.
Right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used, and machine readable format or that we transmit it directly to another controller where technically feasible.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing your data for those purposes unless we have compelling legitimate grounds that override your interests or where processing is required for legal claims.
Rights related to consent: Where we rely on your consent, you have the right to withdraw that consent at any time.
Security of Your Personal Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure. These measures are reviewed and updated periodically to reflect current best practice and the nature of the data we process.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will be made available to you, and the date of the most recent revision will be indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
